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Is it worth it
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<blockquote data-quote="BrownSuit" data-source="post: 500730" data-attributes="member: 14437"><p>Make sure the package is sheeted correctly when you bring it back to the center.</p><p></p><p>Its then up to the customer to request a Guaranteed Service Refund. That's going to come as a hit to the center and it's something that they are going to have to deal with. It's a hit to the balanced scorecard and if this happens repeatedly, it's something that has to be explained to the Division Manager. </p><p></p><p>If they change the way the package is sheeted to avoid this, that's an integrity issue and it should be reported. </p><p></p><p>It's also important to know that there could have been other arrangements made with the customer. It is doubtful, especially when it appears to be a mis-sort, but . . . Some time ago people were commenting here on believed service failures on Valentine's day without realizing that we had made prior arrangements with a large number of retailers to deliver packages with an EOD commit instead of the standard Saturday commit. </p><p></p><p>Also, some customers because of the arrangements they have made with UPS cannot receive GSR's.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 500730, member: 14437"] Make sure the package is sheeted correctly when you bring it back to the center. Its then up to the customer to request a Guaranteed Service Refund. That's going to come as a hit to the center and it's something that they are going to have to deal with. It's a hit to the balanced scorecard and if this happens repeatedly, it's something that has to be explained to the Division Manager. If they change the way the package is sheeted to avoid this, that's an integrity issue and it should be reported. It's also important to know that there could have been other arrangements made with the customer. It is doubtful, especially when it appears to be a mis-sort, but . . . Some time ago people were commenting here on believed service failures on Valentine's day without realizing that we had made prior arrangements with a large number of retailers to deliver packages with an EOD commit instead of the standard Saturday commit. Also, some customers because of the arrangements they have made with UPS cannot receive GSR's. [/QUOTE]
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