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Lying customers
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1227354" data-attributes="member: 12570"><p>Cover drivers are supposed to manage the route while the regular driver enjoys a day off or is on vacation. When I was a cover driver I tried my best to follow the same routine as the bid driver. All I ask of my cover drivers is that they try their best to take care of the customers while not being taken advantage of.</p><p></p><p>I have to comment on a few of the previous posts. First of all, there is no way that I am sitting at a stop for 15 minutes waiting for the receiver to open the door. I will back up to their dock, ring their bell, sheet their packages, ring a second time if necessary and, if no one shows up within 5 minutes I post an info notice and move on to the next stop. There is a difference between being patient and being taken advantage of. Secondly, the "driver did not knock" complaints are bs----what driver is going to take the time to make the delivery attempt and fill out an info notice and not knock on the door. </p><p></p><p>upsguy----sheeting the package twice on the same day and counting it as two separate attempts, the second resulting in the package being held in the center and a postcard sent, will earn you a sit down with your center manager.</p><p></p><p>superballs----is there a reason you are unable to deliver her grounds along with her airs? Why is the bid driver able to do it but you are unable to?</p><p></p><p>It sounds to me like a few of you need to work on your customer service skills.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1227354, member: 12570"] Cover drivers are supposed to manage the route while the regular driver enjoys a day off or is on vacation. When I was a cover driver I tried my best to follow the same routine as the bid driver. All I ask of my cover drivers is that they try their best to take care of the customers while not being taken advantage of. I have to comment on a few of the previous posts. First of all, there is no way that I am sitting at a stop for 15 minutes waiting for the receiver to open the door. I will back up to their dock, ring their bell, sheet their packages, ring a second time if necessary and, if no one shows up within 5 minutes I post an info notice and move on to the next stop. There is a difference between being patient and being taken advantage of. Secondly, the "driver did not knock" complaints are bs----what driver is going to take the time to make the delivery attempt and fill out an info notice and not knock on the door. upsguy----sheeting the package twice on the same day and counting it as two separate attempts, the second resulting in the package being held in the center and a postcard sent, will earn you a sit down with your center manager. superballs----is there a reason you are unable to deliver her grounds along with her airs? Why is the bid driver able to do it but you are unable to? It sounds to me like a few of you need to work on your customer service skills. [/QUOTE]
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