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Lying customers
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1228036" data-attributes="member: 12570"><p>It used to be in the past that the customer would only get a refund if they called and complained. Guaranteed service refunds are automatic and refund the difference between the level of service we were unable to provide to the next available level; in the case of NDA, it would be the difference between NDA and NDA SVR.</p><p></p><p>It also used to be that refusals of premium packages were sent back using the same service level-----they are now sent back using 3DS.</p><p></p><p>barnyard----we used to have "cottage industries" near the border that did nothing but track packages all day long. This is back when you could track an unlimited number of packages through ups.com at the same time----now you can only track 25 at a time. These businesses worked on a percentage basis, sharing part of the refund with the companies that hired them.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1228036, member: 12570"] It used to be in the past that the customer would only get a refund if they called and complained. Guaranteed service refunds are automatic and refund the difference between the level of service we were unable to provide to the next available level; in the case of NDA, it would be the difference between NDA and NDA SVR. It also used to be that refusals of premium packages were sent back using the same service level-----they are now sent back using 3DS. barnyard----we used to have "cottage industries" near the border that did nothing but track packages all day long. This is back when you could track an unlimited number of packages through ups.com at the same time----now you can only track 25 at a time. These businesses worked on a percentage basis, sharing part of the refund with the companies that hired them. [/QUOTE]
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