James E. Casey's 10 Rules For Continued Success Of UPS How many things would you say differ from our founders commandments at his company? 1."The future of the package industry is in the air" Casey began an air service in 1928. The Depression made the company abandon the service. After WWII, Casey wanted a Next Day Service. The "new" leaders of the company decided 48 state ground service was more important. 2."A fair day's work for a fair day's pay" Old timers remember when almost every driver "ran under". The time allowance has been tightened so much that only the drivers who take short-cuts, skip lunch, work "off the clock" and/or run meet the standard. 3."Don't make company demands that border on harassment" 4."They are advised to constantly seek better, safer work methods." If that was true, would UPS have the safety record it does? Faster, faster, and faster seems to be the policy. 5."Provide the best possible service for the least money." "Left in building" packages are on the rise. Damage claims (especially over 70 lbs.) are very difficult to be resolved successfully. Other companies discount their prices deeper. 6."Always promote from our own ranks" This should be especially true of the Industrial Engineering Department that sets the time allowance. 7."No stock outside the company" Today, it's no voting power outside the company. No outsider (B stock owner) can pressure the Board of Directors to do anything. And how much did the Board members' portfolios rise on the day UPS began to publicly sell stock? 8."Treat your people well and the company will florish." 9."Stay close to your employees." That probably didn't mean spy technology installed in every truck. 10."Personal pride and dignity are essential to each employee, without this management fails and the company will not prosper."