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Maybe the all time best response to a PCM question
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1107113" data-attributes="member: 12570"><p>There is no confusion on my part----the consignee, who I admit was being difficult, made a simple request, which you blew off.</p><p></p><p>The right thing to do would have been to put the tires back on the handcart and schlep them to the garage. Yes, I would have been calling this guy every name in the book <strong>in my mind</strong> while doing it, but I would have complied with his request. I then would have gone back to the pkg car, relayed what had happened to the on-car, told him what a dick the guy had been but that I had risen above that and done the right thing.</p><p></p><p>I have never told a customer "no" in the manner that you did with this guy.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1107113, member: 12570"] There is no confusion on my part----the consignee, who I admit was being difficult, made a simple request, which you blew off. The right thing to do would have been to put the tires back on the handcart and schlep them to the garage. Yes, I would have been calling this guy every name in the book [B]in my mind[/B] while doing it, but I would have complied with his request. I then would have gone back to the pkg car, relayed what had happened to the on-car, told him what a dick the guy had been but that I had risen above that and done the right thing. I have never told a customer "no" in the manner that you did with this guy. [/QUOTE]
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