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<blockquote data-quote="pretzel_man" data-source="post: 778642" data-attributes="member: 927"><p>I don't think you sound like a whiner. Your supervisor is missing the point... Its funny, but when you talk about the old days, feelings like that were prevalent. </p><p> </p><p>I remember when I was a brand new supervisor, they had me ride with a Customer Service representative for two days. We went on sales calls, center visits, complaint calls, etc. I will never forget being with a customer who wanted to sign up with UPS. The CS guy said he could set him up with an account in three weeks. I was puzzled and asked him why it took so long.</p><p> </p><p>He said that he already had his sales MBC quota for the month, and wanted to get book it for next month. </p><p> </p><p>Does Scott Davis understand that the situation you mention is bad? I absolutely believe so. The US realignment is meant to help with this.</p><p> </p><p>Myron is the president of the US. Not just US operations. He is responsible for the full P&L. Take a look at the Management Conference video. He had his HR guy, Sales guy, Operations Guy, Finance guy, all there to discuss the US operations. It wasn't just cost, it was end to end U.S. I think this is positive for the long term.</p><p> </p><p>So, a customer that has 6 skids of express should get special treatment. From a P&L standpoint this is great for UPS. Hopefully, we will see more decisions made based on overall UPS cost AND revenue.</p><p> </p><p>I sure hope it works.</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 778642, member: 927"] I don't think you sound like a whiner. Your supervisor is missing the point... Its funny, but when you talk about the old days, feelings like that were prevalent. I remember when I was a brand new supervisor, they had me ride with a Customer Service representative for two days. We went on sales calls, center visits, complaint calls, etc. I will never forget being with a customer who wanted to sign up with UPS. The CS guy said he could set him up with an account in three weeks. I was puzzled and asked him why it took so long. He said that he already had his sales MBC quota for the month, and wanted to get book it for next month. Does Scott Davis understand that the situation you mention is bad? I absolutely believe so. The US realignment is meant to help with this. Myron is the president of the US. Not just US operations. He is responsible for the full P&L. Take a look at the Management Conference video. He had his HR guy, Sales guy, Operations Guy, Finance guy, all there to discuss the US operations. It wasn't just cost, it was end to end U.S. I think this is positive for the long term. So, a customer that has 6 skids of express should get special treatment. From a P&L standpoint this is great for UPS. Hopefully, we will see more decisions made based on overall UPS cost AND revenue. I sure hope it works. [/QUOTE]
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