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<blockquote data-quote="Brown287" data-source="post: 618991" data-attributes="member: 14940"><p>Helen I wasnt implying that you yourself were crapping on your customers, so I appologize if thats how you read it. Your approach with your customers is exactly what we all should do regardless of what we deal with inside the building. UPS is a machine good bad or ugly and we all are along for the ride. For the most part from what I have seen is that UPS management are for more stressed and harrased at work then the hourly will ever be. Over the pass few years we have gone from a required level of service through integrity to just an atmospher of percieved service through what ever means needed. Personally I blame two things, first the management, secondly the wave of 10000 new full-timers hired. Management doesnt care what level of service is provided as long as the package is delivered, and this is the invironment that these new drivers developed in, and it shows! So I say keep plugging away and hope that some day all the dust will clear.</p></blockquote><p></p>
[QUOTE="Brown287, post: 618991, member: 14940"] Helen I wasnt implying that you yourself were crapping on your customers, so I appologize if thats how you read it. Your approach with your customers is exactly what we all should do regardless of what we deal with inside the building. UPS is a machine good bad or ugly and we all are along for the ride. For the most part from what I have seen is that UPS management are for more stressed and harrased at work then the hourly will ever be. Over the pass few years we have gone from a required level of service through integrity to just an atmospher of percieved service through what ever means needed. Personally I blame two things, first the management, secondly the wave of 10000 new full-timers hired. Management doesnt care what level of service is provided as long as the package is delivered, and this is the invironment that these new drivers developed in, and it shows! So I say keep plugging away and hope that some day all the dust will clear. [/QUOTE]
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