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Introductions and Welcomes
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<blockquote data-quote="upssalesguy" data-source="post: 445378" data-attributes="member: 19599"><p>I am not the one you need to pick your fight with. You have filled your entire post with mis-information and hate because you are not a PCA anymore.</p><p> </p><p>Every account that is assigned to a Account Manager has access to the PCA team. That mean MORE of our accounts get personalized service. ALL PCA's are UPSers. the 1800pickups folks ARE outsourced and they are worthless.</p><p></p><p>ALL national accounts have access to the strategic account support team, including a national accounts manager and their admin, who handles daily interactions with those customers.</p><p> </p><p>additionally, we promote our PCA's to Field Support who are trained to deal with irate customers and fix issues.</p><p> </p><p>The problem is you say customer service - we are now business development and i bet you have no idea what we do all day. Unfortunantly, it is about 75% sales 25% problem resolution. I can't imagine how great it would be to be 100% sales, but that would never happen.</p><p> </p><p>if you go back and read this thread, you will see i did not belittle anyone and thanked everyone for the hard work.</p><p> </p><p>and i am out in the hot, cold, rain snow EVERYDAY - i just have to wear a suit. Have you ever had to answer a customer face to face about why we lost a package or why we missed a pickup 4 days in a row? Sure, I am not humping boxes, but I have performance standards like everyone else. The difference in mine is if i dont hit my numbers, I dont get paid - so back off. This was a crappy year for the economy and I took a HUGE pay cut - and no, that wasnt a pay cut off $100,000 I'm actually not sure where you would construe that I said I work any harder than anyone else at this company. </p><p> </p><p>The UPS store transition brough more business to this company that you will ever know and created untold amounts of jobs and opporunities for those franchise owners and our customers to use UPS.</p></blockquote><p></p>
[QUOTE="upssalesguy, post: 445378, member: 19599"] I am not the one you need to pick your fight with. You have filled your entire post with mis-information and hate because you are not a PCA anymore. Every account that is assigned to a Account Manager has access to the PCA team. That mean MORE of our accounts get personalized service. ALL PCA's are UPSers. the 1800pickups folks ARE outsourced and they are worthless. ALL national accounts have access to the strategic account support team, including a national accounts manager and their admin, who handles daily interactions with those customers. additionally, we promote our PCA's to Field Support who are trained to deal with irate customers and fix issues. The problem is you say customer service - we are now business development and i bet you have no idea what we do all day. Unfortunantly, it is about 75% sales 25% problem resolution. I can't imagine how great it would be to be 100% sales, but that would never happen. if you go back and read this thread, you will see i did not belittle anyone and thanked everyone for the hard work. and i am out in the hot, cold, rain snow EVERYDAY - i just have to wear a suit. Have you ever had to answer a customer face to face about why we lost a package or why we missed a pickup 4 days in a row? Sure, I am not humping boxes, but I have performance standards like everyone else. The difference in mine is if i dont hit my numbers, I dont get paid - so back off. This was a crappy year for the economy and I took a HUGE pay cut - and no, that wasnt a pay cut off $100,000 I'm actually not sure where you would construe that I said I work any harder than anyone else at this company. The UPS store transition brough more business to this company that you will ever know and created untold amounts of jobs and opporunities for those franchise owners and our customers to use UPS. [/QUOTE]
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