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<blockquote data-quote="upssalesguy" data-source="post: 445485" data-attributes="member: 19599"><p>i'll keep region and district to myself for right now. I can tell you, I do not appreciate how my department (sales) is run and we are near the bottom of most scorecard elements. Overall, we are tops in service., though, so no complaining about that from me.</p><p> </p><p>folks, i understand the difference, but as we are told, they are not outsourced. The PCA in the districts were outsourced to three locations nationwide, but the call centers all get paid by UPS. Additionally we have an inside sales group that make calls that are also all UPS. My manager toured both PCA sites when they were going live for everyone nationwide.</p><p> </p><p>Newport News, VA is still where 1-800pickups calls go and it is not run by upsers, but they are well trained. those folks also do claims, etc. I've actually been to that location.</p><p> </p><p>either way, i'll try to get clarification.</p><p> </p><p>I know what you PCA's did, the ones still in our office doing other jobs are still the only people that can do 90% of what needs to be done. The problem is they are all retiring soon, which is a big issue in my book. They butter my bread and get nice presents from me around the holidays.</p><p> </p><p>Thanks for all the work you have done, I'm not trying to be a jerk. Cheers.</p></blockquote><p></p>
[QUOTE="upssalesguy, post: 445485, member: 19599"] i'll keep region and district to myself for right now. I can tell you, I do not appreciate how my department (sales) is run and we are near the bottom of most scorecard elements. Overall, we are tops in service., though, so no complaining about that from me. folks, i understand the difference, but as we are told, they are not outsourced. The PCA in the districts were outsourced to three locations nationwide, but the call centers all get paid by UPS. Additionally we have an inside sales group that make calls that are also all UPS. My manager toured both PCA sites when they were going live for everyone nationwide. Newport News, VA is still where 1-800pickups calls go and it is not run by upsers, but they are well trained. those folks also do claims, etc. I've actually been to that location. either way, i'll try to get clarification. I know what you PCA's did, the ones still in our office doing other jobs are still the only people that can do 90% of what needs to be done. The problem is they are all retiring soon, which is a big issue in my book. They butter my bread and get nice presents from me around the holidays. Thanks for all the work you have done, I'm not trying to be a jerk. Cheers. [/QUOTE]
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