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<blockquote data-quote="BrownSuit" data-source="post: 445515" data-attributes="member: 14437"><p>I'm curious as you said yourself that the role of sales is not to service, which your area is tops in. Is the role of sales not to produce revenue and volume? What other elements are out there?</p><p></p><p></p><p></p><p>There are a number of sites throughout the country run by UPS and by 3 different vendors (that I'm aware of) that handle various aspects of Customer Contact. </p><p></p><p>The majority of sites in the country are vendor run. Feel free to PM me if you want more confirmation, there is a lot that would not be appropriate to share here. </p><p></p><p>But rest assured, that there are PCA's at Vendor Sites. Yes, there are still a few PCA UPSers, but I would guess just like everything else, the majority is at vendor sites.</p><p></p><p>You mentioned that your sales manager had toured two out of at least three of the "PCA" sites. What of the third? </p><p></p><p>Also, you mentioned the Inside Sales Group, if I'm not mistaken, at least one of their facilities shares the same building as a vendor with a PCA team at that site. </p><p></p><p>As I said, PM me and I'll surprise you <img src="/community/styles/default/xenforo/smilies/FeltTip/funny.png" class="smilie" loading="lazy" alt=":funny:" title="Funny :funny:" data-shortname=":funny:" /></p></blockquote><p></p>
[QUOTE="BrownSuit, post: 445515, member: 14437"] I'm curious as you said yourself that the role of sales is not to service, which your area is tops in. Is the role of sales not to produce revenue and volume? What other elements are out there? There are a number of sites throughout the country run by UPS and by 3 different vendors (that I'm aware of) that handle various aspects of Customer Contact. The majority of sites in the country are vendor run. Feel free to PM me if you want more confirmation, there is a lot that would not be appropriate to share here. But rest assured, that there are PCA's at Vendor Sites. Yes, there are still a few PCA UPSers, but I would guess just like everything else, the majority is at vendor sites. You mentioned that your sales manager had toured two out of at least three of the "PCA" sites. What of the third? Also, you mentioned the Inside Sales Group, if I'm not mistaken, at least one of their facilities shares the same building as a vendor with a PCA team at that site. As I said, PM me and I'll surprise you :funny: [/QUOTE]
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