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No accordian boxes are gonna be loaded in my truck!
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<blockquote data-quote="CJinx" data-source="post: 2334800" data-attributes="member: 37078"><p>Sounds like they're playing games with the ILS (inbound local service). Certain codes hit it while others don't; this is why you'll sometimes see management turn a blind eye to businesses getting an 07 instead of an 04 (or the station changes 04 to a 34 on VSA at night). An 06 looks better than a 10 as far as service is concerned, even if it does generate a negative customer experience. Service must really suck in that station if they're willing to put off doing a DPR for 24 hours just to make service look .0001% better.</p><p></p><p>I hope you gave that customer the name of the person that told you to try to deliver it anyway for their complaint. To be a fly on the wall during that closed door conversation... lol</p><p></p><p>That being said, take those boxes directly to QA; leave management out of the equation. Ops Admins don't have bonuses riding on station metrics so they will be less likely to try and protect station service. At most, they're lazy and don't want to do a repack or DPR. Both of these things take 5 minutes tops to do.</p></blockquote><p></p>
[QUOTE="CJinx, post: 2334800, member: 37078"] Sounds like they're playing games with the ILS (inbound local service). Certain codes hit it while others don't; this is why you'll sometimes see management turn a blind eye to businesses getting an 07 instead of an 04 (or the station changes 04 to a 34 on VSA at night). An 06 looks better than a 10 as far as service is concerned, even if it does generate a negative customer experience. Service must really suck in that station if they're willing to put off doing a DPR for 24 hours just to make service look .0001% better. I hope you gave that customer the name of the person that told you to try to deliver it anyway for their complaint. To be a fly on the wall during that closed door conversation... lol That being said, take those boxes directly to QA; leave management out of the equation. Ops Admins don't have bonuses riding on station metrics so they will be less likely to try and protect station service. At most, they're lazy and don't want to do a repack or DPR. Both of these things take 5 minutes tops to do. [/QUOTE]
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No accordian boxes are gonna be loaded in my truck!
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