No more RS1
- Thread starter Upass.
- Start date
I had an RS1 on Monday. Maybe just a coincidence?
Seriously dude… who cares. Man up and just call your RS1 customers to leave the stuff in the box at the gate.
Most likely they will leave you a pop and a few bucks for a coffee.
Upass.
Well-Known Member
Probably
Just A UPS Guy
Bully.
Had 13 RS1s yesterday.
eats packages
Deranged lunatic
It's Amazon going to RS3 because they are starting to wince at rate of returns and I believe RS3 has a lower success rate for customer sending return and higher success rate of recieving the returned product lol.
So we are basically acting like their pawn shop "muscle" and better ensuring the product actually gets returned.
So we are basically acting like their pawn shop "muscle" and better ensuring the product actually gets returned.
Welcome back @Hot Carl
Fido
Don’t worry he’s friendly
Most of my larger returns have been rs3
Commercial Inside Release
Well-Known Member
Must be a nice neighborhood.
YourMissingCallTag
Well-Known Member
My RS3 tags are the 1 lb. Items. The 25 lb. and up have been RS1, go figure….
iruhnman630
Well-Known Member
There has definitely been a shift, mostly Amazon.
Amazing area I work in. Unfortunately the weather is Blah….
Best way to go about it is take the package and have it repackaged in D-Cap.
PPH_over_9000
Well-Known Member
Lol, no sir. I've caught a lot of flak over calltag pick-ups that I've brought back to the building exactly as the customer left it.
It got to the point where one of my on-roads said "If it doesn't look like something you'd be comfortable delivering, it's probably not okay to pick up."
Problem is, when I tell a customer that I can't accept that they fire back with "Well Amazon said it was okay" and I still haven't figured out a response that will defuse the situation and not escalate into a complaint.
Now I'm all about doing what the custy wants. Like, you want to ship 30 loose items in a garbage bag? And you want me to just put the label on the plastic? Sure thing, boss, you got it.
I’ve told customers that we have an extremely rigorous process when packages go through our warehouse. Then I explain that white doves do not pick up their packages and gently fly them around our facility.
PPH_over_9000
Well-Known Member
My God-honest first reaction to that was to look back at the truck for a second, then make eye contact with the customer briefly, and then look down at the shield on my uniform for maybe 4 seconds, and then look back at the customer and say "But I'm not with Amazon?"
Sooo many complaints
Now I just say "Did they? Well alright then, you got it, bud" and I slap the label on a grocery bag filled with loose women's lingerie and the ripped off, original shipping label. Shoot, man, I don't even bother to tie it. My go-to now is just "Well, if that's how you want to send it...." as I apply the label and try to get away.
Michael Scott
Well-Known Member
I used to let all of these things get to me. Now whenever i have a calltag and customer gives me an untaped box, i just put the calltag where the tape should go and put it on my truck. If theyre not worried about it, neither am i.
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