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Noncompliance Pickup Compliance
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<blockquote data-quote="Hangingon" data-source="post: 475337" data-attributes="member: 4719"><p>My problem with this compliance is when a shipper asks me in the morning to come later or earlier then normal. I asked my sup and he said it doesn't matter what they said, I need to hit complete within the 30 minute window. </p><p></p><p>We have had suspensions here over not making 9.5, no matter what the reason, so I can't do 2 PU attempts. I just fudge it, hit edit when they want the PU and hope I don't get slammed. As far as the shipper requesting, our PU time was put in by OMS, (the PU time, not the close time) with no feedback by the customer.</p></blockquote><p></p>
[QUOTE="Hangingon, post: 475337, member: 4719"] My problem with this compliance is when a shipper asks me in the morning to come later or earlier then normal. I asked my sup and he said it doesn't matter what they said, I need to hit complete within the 30 minute window. We have had suspensions here over not making 9.5, no matter what the reason, so I can't do 2 PU attempts. I just fudge it, hit edit when they want the PU and hope I don't get slammed. As far as the shipper requesting, our PU time was put in by OMS, (the PU time, not the close time) with no feedback by the customer. [/QUOTE]
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