I'm sure you've seen the commercial of the Express customer telling the CSA how great it was to be his own boss. I find it a bit ironic that an Express employee is asking if he got a raise along with his new title and being told "management couldn't make that happen". FedEx' philosophy in a nutshell, and having an Express employee ask is almost a shot at the employees in general. Your take might be different, but it just struck me that way.