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Brown Cafe UPS Forum
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On demand p/u's and CSR's
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<blockquote data-quote="dilligaf" data-source="post: 882919" data-attributes="member: 11476"><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080">I couldn't agree more. I had a conversation with a customer (business) a few days ago (thurs/ the customer is closed on fri) and she had called the 800# to get her pkgs held at the ctr on fri so she could pick them up. The CSR told her she couldn't do that, that the driver had to make an attempt first. </span></span></span><img src="/community/styles/default/xenforo/smilies/FeltTip/sick.png" class="smilie" loading="lazy" alt=":sick:" title="Sick :sick:" data-shortname=":sick:" /> <span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080">This happened not 5 minutes before I got there. I told her not to worry about it, the pkgs would be held and she could go pick them up anytime. I also gave her the ctr phone number for future reference. </span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 882919, member: 11476"] [FONT=comic sans ms][SIZE=3][COLOR=#800080]I couldn't agree more. I had a conversation with a customer (business) a few days ago (thurs/ the customer is closed on fri) and she had called the 800# to get her pkgs held at the ctr on fri so she could pick them up. The CSR told her she couldn't do that, that the driver had to make an attempt first. [/COLOR][/SIZE][/FONT]:sick: [FONT=comic sans ms][SIZE=3][COLOR=#800080]This happened not 5 minutes before I got there. I told her not to worry about it, the pkgs would be held and she could go pick them up anytime. I also gave her the ctr phone number for future reference. [/COLOR][/SIZE][/FONT] [/QUOTE]
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On demand p/u's and CSR's
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