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Brown Cafe UPS Forum
UPS Discussions
On demand p/u's and CSR's
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<blockquote data-quote="bigbrownhen" data-source="post: 882956" data-attributes="member: 20495"><p>This is a little off post topic. I had two complaints in less than an hour from two different customers about the 800 # service. One customer was trying to locate a missing pkg. It ended up being missorted to another state and rerouted. The first person at the call center actually hung up on him. When he called back, he got someone who knew what to do, and figured out where said pkg was. The other customer, like Dillis, was just flat out given incorrect information. All this focus on performance and safety knowlege, how about some basic customer service!</p></blockquote><p></p>
[QUOTE="bigbrownhen, post: 882956, member: 20495"] This is a little off post topic. I had two complaints in less than an hour from two different customers about the 800 # service. One customer was trying to locate a missing pkg. It ended up being missorted to another state and rerouted. The first person at the call center actually hung up on him. When he called back, he got someone who knew what to do, and figured out where said pkg was. The other customer, like Dillis, was just flat out given incorrect information. All this focus on performance and safety knowlege, how about some basic customer service! [/QUOTE]
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