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Brown Cafe UPS Forum
UPS Discussions
On demand p/u's and CSR's
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<blockquote data-quote="cachsux" data-source="post: 883106" data-attributes="member: 5529"><p>Topic 1) It would help if people had half a brain and bothered looking at where it says FEDEX on the package and not UPS and contacted the appropriate company. Not to rain on your assessment of our customer service ability but it was that way when I was in package and if it hasn`t gotten better since then it never will.</p><p></p><p>Topic 2) The idea that anyone with the authority to enact a positive change will do so when it much easier to dump it into an hourlys lap is a pipe dream. It shows your character as a good employee who wants to improve the company but I`m afraid the company that would act upon such input is long gone.</p></blockquote><p></p>
[QUOTE="cachsux, post: 883106, member: 5529"] Topic 1) It would help if people had half a brain and bothered looking at where it says FEDEX on the package and not UPS and contacted the appropriate company. Not to rain on your assessment of our customer service ability but it was that way when I was in package and if it hasn`t gotten better since then it never will. Topic 2) The idea that anyone with the authority to enact a positive change will do so when it much easier to dump it into an hourlys lap is a pipe dream. It shows your character as a good employee who wants to improve the company but I`m afraid the company that would act upon such input is long gone. [/QUOTE]
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