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<blockquote data-quote="browniehound" data-source="post: 359915" data-attributes="member: 4653"><p>BINGO!</p><p>Delivering 2-day airs to a business at 4:55 is making service according to UPS but is a service failure in the minds of the shipper and consignee. What are they supposed to do with these 2-day airs at 16:55? These are normal people, they stop working at 5 pm.</p><p> </p><p>Our managers don't care about what was in these packages as long they were delivered before 17:00. Most of the time these are things the office was counting on earlier in the day to conduct business, yet UPS delivers them (because of PAS) as every employee is going home. To UPS, we made service, but to the customer it was a service failure (So is this really the BEST service?).</p><p> </p><p>Do you think FED-EX has every did this? Of course not. They are on the road at 7 AM and off by 4 PM servincing all of UPS's former customers.</p><p> </p><p>UPS drivers getting sales leads is not the problem, them above situation is!</p></blockquote><p></p>
[QUOTE="browniehound, post: 359915, member: 4653"] BINGO! Delivering 2-day airs to a business at 4:55 is making service according to UPS but is a service failure in the minds of the shipper and consignee. What are they supposed to do with these 2-day airs at 16:55? These are normal people, they stop working at 5 pm. Our managers don't care about what was in these packages as long they were delivered before 17:00. Most of the time these are things the office was counting on earlier in the day to conduct business, yet UPS delivers them (because of PAS) as every employee is going home. To UPS, we made service, but to the customer it was a service failure (So is this really the BEST service?). Do you think FED-EX has every did this? Of course not. They are on the road at 7 AM and off by 4 PM servincing all of UPS's former customers. UPS drivers getting sales leads is not the problem, them above situation is! [/QUOTE]
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