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Orion and time allowance's
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<blockquote data-quote="Rack em" data-source="post: 2107748" data-attributes="member: 60861"><p>I refuse to follow orion with pick up times. The customer pays for us to pick up within a certain window of time, not whenever a computer tells us to. Some businesses turn around the stuff we deliver to them and ship it the same day so they need the time in between to pack and ship the stuff. </p><p></p><p>I am a cover driver and last week I did one drivers route who actually follows orion. When I delivered to a tractor parts place the guy was rushing to print the end of day already and it was only 13:00ish. I told the guy I would be back around 16:00. When I got back he thanked me for coming back to pick up because it gave him time to process all of his outgoing which the regular driver doesn't do.... Its a shame how our company is losing the concept of customer service!</p></blockquote><p></p>
[QUOTE="Rack em, post: 2107748, member: 60861"] I refuse to follow orion with pick up times. The customer pays for us to pick up within a certain window of time, not whenever a computer tells us to. Some businesses turn around the stuff we deliver to them and ship it the same day so they need the time in between to pack and ship the stuff. I am a cover driver and last week I did one drivers route who actually follows orion. When I delivered to a tractor parts place the guy was rushing to print the end of day already and it was only 13:00ish. I told the guy I would be back around 16:00. When I got back he thanked me for coming back to pick up because it gave him time to process all of his outgoing which the regular driver doesn't do.... Its a shame how our company is losing the concept of customer service! [/QUOTE]
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