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<blockquote data-quote="The Other Side" data-source="post: 1299364" data-attributes="member: 17969"><p>Its not about the money bro, its about service. Thats what we were hired to do. Service the customer. Now, UPS wants to abandon service and concentrate on doing everything contrary to what we were trained to do.</p><p></p><p>Like,</p><p></p><p>Throwing u turns on residential streets. Crossing the street to do stops on the wrong side of the car. Making triple the amount of left turns during the day. Increasing our backing frequencies. Doing half a street, leaving that street and doing something else a couple of miles away, then returning later to the same street to finish.</p><p></p><p>Yes, these issues cost the company money, but the cost in customer service is way higher.</p><p></p><p>The real issue or problem is the complete disconnect that ATLANTA has with the actual package centers in understanding what is actually happening on the street.</p><p></p><p>ATLANTA trusts the package centers blindly, and the package centers simply present a "false positive" to affirm the ORION program just to keep heat off their backs.</p><p></p><p>Just last friday, ORION gave me a split clear across town, hopping over 3 routes. I informed my center manager and on road supe that this split was waaaay off area and I wouldnt be able to get to it until after 5. They made no objections other than to say "how did that happen?" (the distance being 20 minutes to and from that area)</p><p></p><p>I arrived at this split at 530 pm only to find out there were business stops contained in it and they were closed. I recorded the stops as "MISSED" as per my training.</p><p></p><p>Once the center saw the stops on ODS, they sent me a message telling me to VOID the stops and re-record them as futures. I REFUSED.</p><p></p><p>I indicated that I followed DIRECT DIAD TRAINING and that I would not assist them in falsely recording these packages.</p><p></p><p>Orion had these stops at the end of the DOL and was directly responsible for these service failures. What the center wanted to do was HIDE these stops from the DM so the DM wouldnt know the dispatch was screwed up from the jump.</p><p></p><p>I did not have to re-record the packages and they were probably voided in the center and falsely recorded afterwards.</p><p></p><p>This is how UPS cares about customer service.</p><p></p><p>TOS.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 1299364, member: 17969"] Its not about the money bro, its about service. Thats what we were hired to do. Service the customer. Now, UPS wants to abandon service and concentrate on doing everything contrary to what we were trained to do. Like, Throwing u turns on residential streets. Crossing the street to do stops on the wrong side of the car. Making triple the amount of left turns during the day. Increasing our backing frequencies. Doing half a street, leaving that street and doing something else a couple of miles away, then returning later to the same street to finish. Yes, these issues cost the company money, but the cost in customer service is way higher. The real issue or problem is the complete disconnect that ATLANTA has with the actual package centers in understanding what is actually happening on the street. ATLANTA trusts the package centers blindly, and the package centers simply present a "false positive" to affirm the ORION program just to keep heat off their backs. Just last friday, ORION gave me a split clear across town, hopping over 3 routes. I informed my center manager and on road supe that this split was waaaay off area and I wouldnt be able to get to it until after 5. They made no objections other than to say "how did that happen?" (the distance being 20 minutes to and from that area) I arrived at this split at 530 pm only to find out there were business stops contained in it and they were closed. I recorded the stops as "MISSED" as per my training. Once the center saw the stops on ODS, they sent me a message telling me to VOID the stops and re-record them as futures. I REFUSED. I indicated that I followed DIRECT DIAD TRAINING and that I would not assist them in falsely recording these packages. Orion had these stops at the end of the DOL and was directly responsible for these service failures. What the center wanted to do was HIDE these stops from the DM so the DM wouldnt know the dispatch was screwed up from the jump. I did not have to re-record the packages and they were probably voided in the center and falsely recorded afterwards. This is how UPS cares about customer service. TOS. [/QUOTE]
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