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Pak Mail owners cannot get ahold of UPS rep.
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<blockquote data-quote="BrownSuit" data-source="post: 431912" data-attributes="member: 14437"><p>Steve, I sent you a PM, but the people calling were likely from the Visalia Billing Site. There wouldn't be an account representative on the West Coast. They are calling to collect, not to service the account. There would be somebody else from BD either local or at another site that they can talk to in order to resolve the issues.</p><p></p><p>As for changing account reps, if there is a big enough issue (A customer diverting would be one) they can be assigned to somebody else.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 431912, member: 14437"] Steve, I sent you a PM, but the people calling were likely from the Visalia Billing Site. There wouldn't be an account representative on the West Coast. They are calling to collect, not to service the account. There would be somebody else from BD either local or at another site that they can talk to in order to resolve the issues. As for changing account reps, if there is a big enough issue (A customer diverting would be one) they can be assigned to somebody else. [/QUOTE]
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Pak Mail owners cannot get ahold of UPS rep.
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