Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Peak 2013 Begins !!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="TBH" data-source="post: 1236766" data-attributes="member: 48063"><p>Hoaxster:</p><p></p><p></p><p> Did not write back last night, I was too tired. Must say I agree with beentheredonethat. Just a couple quick points to add to what I have already said. Case in point, just today in a res. del. area, my customer was asking me where his 80 pound rug he had ordered was. Was in my ed but not on my truck. he told me the last 2 days our web site indicated it was out for delivery and never arrived. Sound familiar? How many times is this being duplicated across the country today? i know we all had service failures again in my center. Despite the high cost of teamster labor as you stated (I have no idea what the on car supervisor total compensation package is.) lousy service on a day after day basis will be our fatal undoing if not addressed in a reasonable amount of time. You stated the system is set up to fail during peak as it is too expensive to expand for other times of the year, and that UPS would adjust when customers tire of the way they are being treated and start to leave or share prices start to be affected in a negative way. Since when is UPS quick to adjust to anything? As I have said before, reminds me of the Titanic being too slow to avoid the collision with the iceberg. Isn't it always better and far more cost effective to retain customers and strive to attract new ones, rather than having to try to get ones back that have already left after having been jerked around 1 too many times by big brown? They have other things to do like running their businesses so they too can make their bottom lines. Just think the direction we are going is dangerous and if we wait too long to turn back, it may be at some point, too late...</p></blockquote><p></p>
[QUOTE="TBH, post: 1236766, member: 48063"] Hoaxster: Did not write back last night, I was too tired. Must say I agree with beentheredonethat. Just a couple quick points to add to what I have already said. Case in point, just today in a res. del. area, my customer was asking me where his 80 pound rug he had ordered was. Was in my ed but not on my truck. he told me the last 2 days our web site indicated it was out for delivery and never arrived. Sound familiar? How many times is this being duplicated across the country today? i know we all had service failures again in my center. Despite the high cost of teamster labor as you stated (I have no idea what the on car supervisor total compensation package is.) lousy service on a day after day basis will be our fatal undoing if not addressed in a reasonable amount of time. You stated the system is set up to fail during peak as it is too expensive to expand for other times of the year, and that UPS would adjust when customers tire of the way they are being treated and start to leave or share prices start to be affected in a negative way. Since when is UPS quick to adjust to anything? As I have said before, reminds me of the Titanic being too slow to avoid the collision with the iceberg. Isn't it always better and far more cost effective to retain customers and strive to attract new ones, rather than having to try to get ones back that have already left after having been jerked around 1 too many times by big brown? They have other things to do like running their businesses so they too can make their bottom lines. Just think the direction we are going is dangerous and if we wait too long to turn back, it may be at some point, too late... [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Partners
Peak 2013 Begins !!
Top