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<blockquote data-quote="Channahon" data-source="post: 430241" data-attributes="member: 7666"><p>You just can't assume anymore customers know anything anymore in today's business world. The fact of the matter is these are existing DHL customers who wil have to find another carrier. And as I stated, with peak coming all UPS employees will be busy, but a reference to UPS.com just may make the difference between choosing FEDEX and USPS. Although, I haven't been on their websites, I would imagine they have a strategy to get DHL business, as well.</p><p> </p><p>As far as the customers knowing: <strong>Most of these companies know that service has been replaced by numbers, </strong>how would they know that? Do you think the Sales force, center operations or IE tell our customers that? If I had to guess, the only way a customer would know that is if a driver alluded to the fact during conversation. </p><p> </p><p>Customers have access to UPS reports and from a time and transit perspective, so that is reflective of the service provided by feeders, hub and package service providers. And if those reports are not acceptable to large shippers, then they will and have moved their volume to the competition.</p><p> </p><p>The economy is very scary, and job security as we've known it in the past at UPS, is not as secure as one would like. JMO</p></blockquote><p></p>
[QUOTE="Channahon, post: 430241, member: 7666"] You just can't assume anymore customers know anything anymore in today's business world. The fact of the matter is these are existing DHL customers who wil have to find another carrier. And as I stated, with peak coming all UPS employees will be busy, but a reference to UPS.com just may make the difference between choosing FEDEX and USPS. Although, I haven't been on their websites, I would imagine they have a strategy to get DHL business, as well. As far as the customers knowing: [B]Most of these companies know that service has been replaced by numbers, [/B]how would they know that? Do you think the Sales force, center operations or IE tell our customers that? If I had to guess, the only way a customer would know that is if a driver alluded to the fact during conversation. Customers have access to UPS reports and from a time and transit perspective, so that is reflective of the service provided by feeders, hub and package service providers. And if those reports are not acceptable to large shippers, then they will and have moved their volume to the competition. The economy is very scary, and job security as we've known it in the past at UPS, is not as secure as one would like. JMO [/QUOTE]
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