kingOFchester
Well-Known Member
Today was a day for me to relax. Grabbed a book (Punching in) by Alex Frankel. Sat by the pool in the shade and listened to the screams, laughter and sounds of the frequent cannon balls coming from my kids. Good day! Anyway..... Alex, the writer, decided write a book about front-line employees. He signed up and worked as a Peak helper for UPS. In less then 1 month he made a brilliant observation:
"You can not push efficiency to the absolute limit or you will loose the human touch that built loyal customers."
1 month he had more sense then the powers above......
"You can not push efficiency to the absolute limit or you will loose the human touch that built loyal customers."
1 month he had more sense then the powers above......