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Question for non-management folks>>>
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<blockquote data-quote="Mike23" data-source="post: 563657"><p>I'm proud to say I'm brown (even if I whine and gripe worse then anyone else). I enjoy coming to work on a normal kind of day (which seem to be few sometimes) and running all my stops. I take pride in how I deal with my customers and go the extra mile to help them.</p><p></p><p>My truck broke down today, 9km and 15 stops into my run. Instead of sitting on my butt I walked off another four airstops (20 min walking) and didn't manage to have late air. I had a customer ask where my car was and I told'em I was a mail man for the day because of the breakdown. He laughed and said 'that's dedication'. Customers notice these small things that FedEx and others just won't do.</p><p></p><p>I also know a lot of senior drivers in my building that wouldn't do that. I really couldn't care less about the numbers with UPS as long as I have my job and my customers are extremely happy. If I take care of my little UPS world that's all I can do.</p><p></p><p>Now, I'm not trying to push any 10+ year drivers buttons but we all know that there are dead weights in the building that just collect a pay check with a 'who gives a crap' attitude. The thing that bothers me is that if all my customers are happy and all his customers hate him, if there's a layoff, it'll be me, not him. Then the 'disease' spreads with that driver to unhappy customers because he doesn't care. Not to mention if I generate 100 sales leads a year (ok, wishful thinking) and sell 90 of them (even more wishful thinking!) and he generates 0 because it's 'more work on my truck' he still gets to keep his job before me even if I created that job FOR him.</p><p></p><p>To me, this is where the union really bites the big one.</p><p></p><p>I've done my area for around a year now and as soon as I see a new business go up, even if I don't have a delivery there, I go and ask them who they ship with. Customers notice these things. It shows we WANT their business while FedEx and others just completely ignore them.</p></blockquote><p></p>
[QUOTE="Mike23, post: 563657"] I'm proud to say I'm brown (even if I whine and gripe worse then anyone else). I enjoy coming to work on a normal kind of day (which seem to be few sometimes) and running all my stops. I take pride in how I deal with my customers and go the extra mile to help them. My truck broke down today, 9km and 15 stops into my run. Instead of sitting on my butt I walked off another four airstops (20 min walking) and didn't manage to have late air. I had a customer ask where my car was and I told'em I was a mail man for the day because of the breakdown. He laughed and said 'that's dedication'. Customers notice these small things that FedEx and others just won't do. I also know a lot of senior drivers in my building that wouldn't do that. I really couldn't care less about the numbers with UPS as long as I have my job and my customers are extremely happy. If I take care of my little UPS world that's all I can do. Now, I'm not trying to push any 10+ year drivers buttons but we all know that there are dead weights in the building that just collect a pay check with a 'who gives a crap' attitude. The thing that bothers me is that if all my customers are happy and all his customers hate him, if there's a layoff, it'll be me, not him. Then the 'disease' spreads with that driver to unhappy customers because he doesn't care. Not to mention if I generate 100 sales leads a year (ok, wishful thinking) and sell 90 of them (even more wishful thinking!) and he generates 0 because it's 'more work on my truck' he still gets to keep his job before me even if I created that job FOR him. To me, this is where the union really bites the big one. I've done my area for around a year now and as soon as I see a new business go up, even if I don't have a delivery there, I go and ask them who they ship with. Customers notice these things. It shows we WANT their business while FedEx and others just completely ignore them. [/QUOTE]
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