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Question for non-management folks>>>
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<blockquote data-quote="Old International" data-source="post: 563963" data-attributes="member: 14916"><p>Don't get me started UPS sales. When I was a driver, I had an account that shipped silkscreened lexan vending machine fronts. Oversize out the waszoo. I was told by the DISTRICT sales guy that he wanted the business from Fedex. So I hooked the local sales guy up with the OWNER of the business, and I thought it was a lock to get the business. Guess what! The sales team gave the guy a great price, and PROMPTLY placed a 50.00 surcharge on each package shipped. Not only did UPS lose ALL the business, but the Owner then hated my guts for UPS Sales jerking his ass all over the place.</p><p> The second was a customer that made heavy electrical gear. They had been sold a song and dance on those stupid little Pitney Bose black boxes that printed out the label and barcode. Things went great for a while, at the tune of 50-70 boxes a day. Then the little black box broke, and they had to go back to paper- 4 packages per page! Tried and tried to get UPS to service the Pitney bose- or even install a honest to god computer to process the packages...Calls to BD from the shipper, me, MY CENTER TEAM all went unanswered.. for 4 long months. The shipper left us, and I refused to fill out anymore sales leads- to the point of being threatend with a warning letter. Only after being buttonholed by the district operations manager as to my problems with sales leads, and my sad story of UPS's bungling of the account, does the shipper get any action. The shipper at first told UPS to shove it, but I talked with their shipping manager, who knew just how hard I had worked to try and keep them, and he gave us the account back. After that- I moved into feeders, so I didn't have to put up with all the crap from BD</p></blockquote><p></p>
[QUOTE="Old International, post: 563963, member: 14916"] Don't get me started UPS sales. When I was a driver, I had an account that shipped silkscreened lexan vending machine fronts. Oversize out the waszoo. I was told by the DISTRICT sales guy that he wanted the business from Fedex. So I hooked the local sales guy up with the OWNER of the business, and I thought it was a lock to get the business. Guess what! The sales team gave the guy a great price, and PROMPTLY placed a 50.00 surcharge on each package shipped. Not only did UPS lose ALL the business, but the Owner then hated my guts for UPS Sales jerking his ass all over the place. The second was a customer that made heavy electrical gear. They had been sold a song and dance on those stupid little Pitney Bose black boxes that printed out the label and barcode. Things went great for a while, at the tune of 50-70 boxes a day. Then the little black box broke, and they had to go back to paper- 4 packages per page! Tried and tried to get UPS to service the Pitney bose- or even install a honest to god computer to process the packages...Calls to BD from the shipper, me, MY CENTER TEAM all went unanswered.. for 4 long months. The shipper left us, and I refused to fill out anymore sales leads- to the point of being threatend with a warning letter. Only after being buttonholed by the district operations manager as to my problems with sales leads, and my sad story of UPS's bungling of the account, does the shipper get any action. The shipper at first told UPS to shove it, but I talked with their shipping manager, who knew just how hard I had worked to try and keep them, and he gave us the account back. After that- I moved into feeders, so I didn't have to put up with all the crap from BD [/QUOTE]
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