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Question for non-management folks>>>
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<blockquote data-quote="soberups" data-source="post: 564089" data-attributes="member: 14668"><p>I doubt it. His little fantasy bubble just got popped big time.</p><p> </p><p>I have an account that ships out a LOT of machine tools and parts to <em>international</em> customers. A lot of them are oversized and over 70 lbs. We are talking <strong>major </strong>revenue here.</p><p> </p><p>Their contract with us expired a couple of years ago so the owner decided he wanted a quote from both us and FedEx. He was <em>very</em> clear to the account execs from <u>both</u> companies that he didnt have the time or desire to do any negotiating or bargaining; he would accept <u>one</u> offer and <u>one</u> offer alone. </p><p> </p><p>We made our offer and FedEx made theirs. He chose FedEx. Our account exec then went back and tried to renegotiate and make a counter offer; the owner of the business kicked him out of his office and told him never to return.</p><p> </p><p>We had an opportunity to make a fair offer, but we didnt listen to the customer or respect his wishes. Instead, we tried to nickle-and-dime him and jerk him around, so we lost the account. They still ship 1 or 2 pieces a day with us, but 99% of that high-revenue stuff is now leaving in the FedEx truck every afternoon.</p><p> </p><p>I have offered to adjust my pickup and delivery times for this account to provide superior service to this customer and win that volume back. As a driver, thats pretty much all I can do.</p><p> </p><p>Sales leads? No thanks....the last thing I want to do is to give the idiot who lost this account the chance to screw up again and cost us even <em>more</em> volume.</p></blockquote><p></p>
[QUOTE="soberups, post: 564089, member: 14668"] I doubt it. His little fantasy bubble just got popped big time. I have an account that ships out a LOT of machine tools and parts to [I]international[/I] customers. A lot of them are oversized and over 70 lbs. We are talking [B]major [/B]revenue here. Their contract with us expired a couple of years ago so the owner decided he wanted a quote from both us and FedEx. He was [I]very[/I] clear to the account execs from [U]both[/U] companies that he didnt have the time or desire to do any negotiating or bargaining; he would accept [U]one[/U] offer and [U]one[/U] offer alone. We made our offer and FedEx made theirs. He chose FedEx. Our account exec then went back and tried to renegotiate and make a counter offer; the owner of the business kicked him out of his office and told him never to return. We had an opportunity to make a fair offer, but we didnt listen to the customer or respect his wishes. Instead, we tried to nickle-and-dime him and jerk him around, so we lost the account. They still ship 1 or 2 pieces a day with us, but 99% of that high-revenue stuff is now leaving in the FedEx truck every afternoon. I have offered to adjust my pickup and delivery times for this account to provide superior service to this customer and win that volume back. As a driver, thats pretty much all I can do. Sales leads? No thanks....the last thing I want to do is to give the idiot who lost this account the chance to screw up again and cost us even [I]more[/I] volume. [/QUOTE]
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