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<blockquote data-quote="beentheredonethat" data-source="post: 990869" data-attributes="member: 4886"><p>I just reread my post again. </p><p> There were two paragraphs/questions. On the first answer I start that ups needs to improve. On the second answer I started off with I wish we were perfect 100% of time for 100% of pkgs. To me that's not starting off blaming the customer. I also listed that for my (current) customers damages aren't an issue.</p><p></p><p>I have had customers who expressed concerns on pkg quality. But these customers that I have dealt with also reuse boxes that aren't in great shape. They do it to save money. We (ups) have even paid to send their pkgs to our own pkg test labs to demonstrate the durability of their packaging in a small pkg environment. The customers who did complain the most used the cheapest packaging materials.</p><p></p><p>So in some cases the customers hurts their own items by using substandard packaging. </p><p></p><p></p><p>To be clear I want ups to do better. </p><p></p><p>Also let's be clear, the question was how can we sell ups services knowing we aren't perfect (ESP as it relates to pkg care). I answered that question. I followed that with along the same line, if that's how you feel, how can ou justify working here also? Did not get any response from that yet?</p><p></p><p>I'll admit I don't know what happens in every ups facility. In fact I spend way more time at customer facilities then I do at ups facilities. I'm just relaying what I see from my customers which currently represent 300 Million in ups revenue. Also what I have seen from prior customers.</p></blockquote><p></p>
[QUOTE="beentheredonethat, post: 990869, member: 4886"] I just reread my post again. There were two paragraphs/questions. On the first answer I start that ups needs to improve. On the second answer I started off with I wish we were perfect 100% of time for 100% of pkgs. To me that's not starting off blaming the customer. I also listed that for my (current) customers damages aren't an issue. I have had customers who expressed concerns on pkg quality. But these customers that I have dealt with also reuse boxes that aren't in great shape. They do it to save money. We (ups) have even paid to send their pkgs to our own pkg test labs to demonstrate the durability of their packaging in a small pkg environment. The customers who did complain the most used the cheapest packaging materials. So in some cases the customers hurts their own items by using substandard packaging. To be clear I want ups to do better. Also let's be clear, the question was how can we sell ups services knowing we aren't perfect (ESP as it relates to pkg care). I answered that question. I followed that with along the same line, if that's how you feel, how can ou justify working here also? Did not get any response from that yet? I'll admit I don't know what happens in every ups facility. In fact I spend way more time at customer facilities then I do at ups facilities. I'm just relaying what I see from my customers which currently represent 300 Million in ups revenue. Also what I have seen from prior customers. [/QUOTE]
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