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Receivers that are "too busy" to sign
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<blockquote data-quote="soberups" data-source="post: 1098537" data-attributes="member: 14668"><p>I am generally willing to use my cellphone to call a customer....<strong><em><u>on an exception basis</u></em></strong>.</p><p></p><p>Road closure that causes me to be an hour late? Sure. Eight inches of snow on your driveway and I cant get up there with your NDA medication? OK. 50 Piece bulk stop for a residential customer who needs to fire up his tractor and get it out of the way so I can back up to his barn? You bet. I'm a reasonable guy...but I will <em>not</em> take it upon myself to make my cellphone part of the<em> expected daily routine </em>for making the delivery. That is bad business, it creates an unrealistic sense of entitlement on the part of the customer, and it creates problems for the relief driver on my route who (a) may not have a phone (b) may not have the correct phone number or (c) may not be informed of the "arrangement" that I have made with that customer. If a particular delivery requires some sort of additional communication on our part, that communication needs to be routed thru the center management team, not the driver.</p></blockquote><p></p>
[QUOTE="soberups, post: 1098537, member: 14668"] I am generally willing to use my cellphone to call a customer....[B][I][U]on an exception basis[/U][/I][/B]. Road closure that causes me to be an hour late? Sure. Eight inches of snow on your driveway and I cant get up there with your NDA medication? OK. 50 Piece bulk stop for a residential customer who needs to fire up his tractor and get it out of the way so I can back up to his barn? You bet. I'm a reasonable guy...but I will [I]not[/I] take it upon myself to make my cellphone part of the[I] expected daily routine [/I]for making the delivery. That is bad business, it creates an unrealistic sense of entitlement on the part of the customer, and it creates problems for the relief driver on my route who (a) may not have a phone (b) may not have the correct phone number or (c) may not be informed of the "arrangement" that I have made with that customer. If a particular delivery requires some sort of additional communication on our part, that communication needs to be routed thru the center management team, not the driver. [/QUOTE]
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Receivers that are "too busy" to sign
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