Report: UPS, FedEx struggling to keep pace with holiday e-commerce explosion

[cheryl]

Report: UPS, FedEx struggling to keep pace with holiday e-commerce explosion - Retail Dive

Dive Brief:

• Shippers United Parcel Service and FedEx are struggling to keep up with the record numbers of e-commerce orders this holiday season and are stretching delivery times on some routes, suspending on-time delivery guarantees and refunds in some cases, and no longer promising delivery times in other instances, The Wall Street Journal reports.
  
• UPS in particular has brought hundreds of workers from its headquarters and other corporate offices to assist with operations at hubs facing the greatest difficulty, people familiar with the matter told the Journal.
  
• Even so, on-time delivery rates have been slightly down since Thanksgiving compared to other times of the year for both shippers, according an analysis of millions of packages by software developer ShipMatrix cited by the Journal.

 

[Coldworld]

Is this any surprise to anyone???

 

[bbsam]

How is Amazon doing ?

 

[IVE GOTTA PACKAGE 4U]

How is Amazon doing ?

I sure have enough Amazon in my truck today

 

[bbsam]

I sure have enough Amazon in my truck today

Probably because Amazon is figuring out it ain't that simple after all.

 

[Brownslave688]

Probably because Amazon is figuring out it ain't that simple after all.

From what I hear it's because the post office is really struggling so we are getting more of the volume than normal.

 

[Orion inc.]

From what I hear it's because the post office is really struggling so we are getting more of the volume than normal.

I heard the post office is backed up on surepost and smart post and aren't moving much of it well

 

[bbsam]

From what I hear it's because the post office is really struggling so we are getting more of the volume than normal.

At full, nondiscounted rate I hope.

 

[Brownslave688]

I heard the post office is backed up on surepost and smart post and aren't moving much of it well

Their system simply isn't built for packages

 

[bbsam]

Who are the brilliant leaders who set these "plans" up every year?

 

[Brownslave688]

Who are the brilliant leaders who set these "plans" up every year?

I don't think it's a matter of the center plans. It's that we have many hubs that have been outdated for 20+ years and they can't handle the volume.

 

[IVE GOTTA PACKAGE 4U]

I don't think it's a matter of the center plans. It's that we have many hubs that have been outdated for 20+ years and they can't handle the volume.

That's why we was delivering Monday's stuff on Saturday. Not enough capacity

 

[bbsam]

I don't think it's a matter of the center plans. It's that we have many hubs that have been outdated for 20+ years and they can't handle the volume.

And yet the companies let it all flood in whether the infrastructure can handle it or the workforce. Something isn't right with that.

You are right about the buildings. The two local locations haven't changed at all in 30 years (that's not an exaggeration BTW).

 

[IVE GOTTA PACKAGE 4U]

And yet the companies let it all flood in whether the infrastructure can handle it or the workforce. Something isn't right with that.

You are right about the buildings. The two local locations haven't changed at all in 30 years (that's not an exaggeration BTW).

Trust me I know

 

[Brownslave688]

And yet the companies let it all flood in whether the infrastructure can handle it or the workforce. Something isn't right with that.

You are right about the buildings. The two local locations haven't changed at all in 30 years (that's not an exaggeration BTW).

Would rather take the bad PR that we tried but couldn't quiet get it done. Over the bad PR that we refused to even try?

 

[Ghost in the Darkness]

I'm rooting for failure across the board. I'm hoping for angry customers who ordered stuff at the last minute and didn't get it. I'm rooting against the companies who under staff and try to slave drive its workers (the ones who are getting things but are still told not good enough). I'm wishing for snow.
I want the grinch to steal Christmas from the greedy and those last minute shoppers (yeah the one's who say "Aren't you out kinda late?!")

 

[UpstateNYUPSer(Ret)]

That's why we was delivering Monday's stuff on Saturday. Not enough capacity

...or could it be that they were advancing loads to make for a more balanced work load the rest of the week...?

 

[Tired Driver]

Another year that Christmas snuck up on UPS and surprised them.

 

[IVE GOTTA PACKAGE 4U]

Another year that Christmas snuck up on UPS and surprised them.

Don't act so surprised

 

[Lineandinitial]

Who are the brilliant leaders who set these "plans" up every year?

Shouldn't you be out smoking crack with your workforce?

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