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<blockquote data-quote="HEFFERNAN" data-source="post: 586996" data-attributes="member: 11315"><p>The thing that I don't like is that if we don't hand in a lead, we are harrassed. These companies have heard of us. We have been around 101 years and we have one of the most recognizable brands in the world.</p><p> </p><p>These companies don't use us for many reasons. We screwed them in the strike. We may charge more than others. We damaged too many boxes for their liking. And now we pick them up at the same time everyday but we'll deliver whenever we feel like up to 5pm.</p><p> </p><p>I have had 6 sales leads this year alone and all 6 want to stay with Fed-Ex (ground) because they have had no problems with THEIR service. What am I suppose to keep on pestering them for their money or keep on having a salesmen bug them.</p><p> </p><p>For example, I have Comcast for cable and internet. I KNOW about Direct TV. I KNOW about Dish Network. I KNOW about Verizon Fios. I will pay more for Comcast because I enjoy their service and have not been screwed by them yet. This is exactly how Fed-Ex customers feel.</p><p> </p><p>If we want their business, UPS needs to put delivery first and the bottom line secondary. I can understand delivering Xmas gifts at 830pm because of volume. I WONT understand it when I'm doing it in August because they needed to cut 2 routes out. Service will win everytime and I don't see UPS selling that to the world in this economy.</p></blockquote><p></p>
[QUOTE="HEFFERNAN, post: 586996, member: 11315"] The thing that I don't like is that if we don't hand in a lead, we are harrassed. These companies have heard of us. We have been around 101 years and we have one of the most recognizable brands in the world. These companies don't use us for many reasons. We screwed them in the strike. We may charge more than others. We damaged too many boxes for their liking. And now we pick them up at the same time everyday but we'll deliver whenever we feel like up to 5pm. I have had 6 sales leads this year alone and all 6 want to stay with Fed-Ex (ground) because they have had no problems with THEIR service. What am I suppose to keep on pestering them for their money or keep on having a salesmen bug them. For example, I have Comcast for cable and internet. I KNOW about Direct TV. I KNOW about Dish Network. I KNOW about Verizon Fios. I will pay more for Comcast because I enjoy their service and have not been screwed by them yet. This is exactly how Fed-Ex customers feel. If we want their business, UPS needs to put delivery first and the bottom line secondary. I can understand delivering Xmas gifts at 830pm because of volume. I WONT understand it when I'm doing it in August because they needed to cut 2 routes out. Service will win everytime and I don't see UPS selling that to the world in this economy. [/QUOTE]
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