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Scott makes more than Mike
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<blockquote data-quote="InTheRed" data-source="post: 499280" data-attributes="member: 4489"><p>When I was a cover guy I serviced each and every customer like they were my own because THEY WERE. I work for UPS and I represent UPS. I need to look good and act professional because as a driver I am an ambassador of the company. I'm sure you've heard the stories where the customers prefer the cover guy to the regular. We had a few like that too.</p><p></p><p>Servicing the customer means providing GOOD SERVICE; it does not mean slacking off and talking about last night's big game, extra innings, or crazy triple overtime bracket buster. Yeah you can have that discussion as you sheet, unload, or load packages. Have a good personality and be friendly and that old adage they had back in the 50's of service with a smile. Nothing wrong with that. The ones I am talking about --- the slouches out there --- need to be addressed.</p><p></p><p>As far as lunches. Always take your lunch. I only took a short lunch once and that was when a new hire was underwater on a route. I asked permission to take a short lunch because the center needed someone to bail him out (absorb 2 hours of work) and I helped out. I'm a firm believer of taking your lunch, but don't take 90 mins for lunch like some guys do (break area 20 mins early, drive to lunch meet point, hang out for 5 mins until lunch starts, take lunch for 60, and sometimes hang out a few extra mins before taking another 10 mins to drive back to area). I've seen plenty of that too.</p></blockquote><p></p>
[QUOTE="InTheRed, post: 499280, member: 4489"] When I was a cover guy I serviced each and every customer like they were my own because THEY WERE. I work for UPS and I represent UPS. I need to look good and act professional because as a driver I am an ambassador of the company. I'm sure you've heard the stories where the customers prefer the cover guy to the regular. We had a few like that too. Servicing the customer means providing GOOD SERVICE; it does not mean slacking off and talking about last night's big game, extra innings, or crazy triple overtime bracket buster. Yeah you can have that discussion as you sheet, unload, or load packages. Have a good personality and be friendly and that old adage they had back in the 50's of service with a smile. Nothing wrong with that. The ones I am talking about --- the slouches out there --- need to be addressed. As far as lunches. Always take your lunch. I only took a short lunch once and that was when a new hire was underwater on a route. I asked permission to take a short lunch because the center needed someone to bail him out (absorb 2 hours of work) and I helped out. I'm a firm believer of taking your lunch, but don't take 90 mins for lunch like some guys do (break area 20 mins early, drive to lunch meet point, hang out for 5 mins until lunch starts, take lunch for 60, and sometimes hang out a few extra mins before taking another 10 mins to drive back to area). I've seen plenty of that too. [/QUOTE]
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