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Scott makes more than Mike
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<blockquote data-quote="pretzel_man" data-source="post: 499461" data-attributes="member: 927"><p>First, service is currently at our highest levels ever. This is across all business units and offerings. A lot to be proud of, but we need to maintain service.</p><p> </p><p>Scott Davis explained that we need to keep service high AND reduce cost. </p><p> </p><p>He said that if we reduce service, we will lose market share. Customers will leave.</p><p> </p><p>He said that if we don't reduce cost, we lose margin. We lose operating leverage.</p><p> </p><p>The need to maintain cost AND service is not new to us. Casey said that we need to take care of the shareholders because they give us our jobs.</p><p> </p><p>We need to stop thinking of this as if its one or the other. </p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 499461, member: 927"] First, service is currently at our highest levels ever. This is across all business units and offerings. A lot to be proud of, but we need to maintain service. Scott Davis explained that we need to keep service high AND reduce cost. He said that if we reduce service, we will lose market share. Customers will leave. He said that if we don't reduce cost, we lose margin. We lose operating leverage. The need to maintain cost AND service is not new to us. Casey said that we need to take care of the shareholders because they give us our jobs. We need to stop thinking of this as if its one or the other. P-Man [/QUOTE]
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