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Seeking advice on bad situation w/ driver
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<blockquote data-quote="over9five" data-source="post: 161566" data-attributes="member: 1401"><p>You have no choice. Call and complain about the deliveries not coming on the day they're supposed to (may not be drivers fault). </p><p></p><p>You have to complain about the missed pickups. This <em>is</em> the drivers fault. It can't be allowed to continue.</p><p></p><p>When you call, don't give all the specifics you gave us. Don't say how good he was. Don't say he's going thru a tough time. Don't say he used to have lunch with you. Don't even say you know his name.</p><p></p><p>Don't mention the driver at all. Just tell them the problems that you (the customer) are having with your pickups and deliveries.</p><p></p><p>"Recently, the driver became suddenly angry and irrational with me (details perhaps unimportant here)"</p><p></p><p>I suspect that the details are very important, but don't bring them up on your phone call.</p><p></p><p>Good luck, and thanks for continuing to ship with us.</p></blockquote><p></p>
[QUOTE="over9five, post: 161566, member: 1401"] You have no choice. Call and complain about the deliveries not coming on the day they're supposed to (may not be drivers fault). You have to complain about the missed pickups. This [I]is[/I] the drivers fault. It can't be allowed to continue. When you call, don't give all the specifics you gave us. Don't say how good he was. Don't say he's going thru a tough time. Don't say he used to have lunch with you. Don't even say you know his name. Don't mention the driver at all. Just tell them the problems that you (the customer) are having with your pickups and deliveries. "Recently, the driver became suddenly angry and irrational with me (details perhaps unimportant here)" I suspect that the details are very important, but don't bring them up on your phone call. Good luck, and thanks for continuing to ship with us. [/QUOTE]
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Seeking advice on bad situation w/ driver
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