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Brown Cafe UPS Forum
UPS Discussions
Service Quality, where are we heading?
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<blockquote data-quote="bumped" data-source="post: 5687155" data-attributes="member: 23376"><p>What is the definition of service at UPS. </p><p></p><p>A shipper ships to a business is a 5:00 commit. Consignee wants delivery by 10am, but is delivered at 3pm. Is that good service. In UPS' eyes that is good service. </p><p>or</p><p>A school that gets their delivery attempt at 4:30pm, and is closed. Is that good service. It meets the shipping commit criteria. </p><p></p><p>Is service to who the real UPS customer is, the shipper or is service for the consignee who is the shippers customer.</p></blockquote><p></p>
[QUOTE="bumped, post: 5687155, member: 23376"] What is the definition of service at UPS. A shipper ships to a business is a 5:00 commit. Consignee wants delivery by 10am, but is delivered at 3pm. Is that good service. In UPS' eyes that is good service. or A school that gets their delivery attempt at 4:30pm, and is closed. Is that good service. It meets the shipping commit criteria. Is service to who the real UPS customer is, the shipper or is service for the consignee who is the shippers customer. [/QUOTE]
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