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SFA, Why bother?
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<blockquote data-quote="MrFedEx" data-source="post: 1124416" data-attributes="member: 12508"><p>It absolutely is looking like the disaster is deepening. In my location, OSS is clueless as how to effectively implement DRA, so the dispatchers are being asked how to "fix it". They can improve it, but the overall program is a bomb, and I have had managers privately confide that it is an absolute failure. Memphis, however, is sticking to their guns, which suits me just fine. The delivery appointment scenario sounds like DRA on steroids in terms of failure potential.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1124416, member: 12508"] It absolutely is looking like the disaster is deepening. In my location, OSS is clueless as how to effectively implement DRA, so the dispatchers are being asked how to "fix it". They can improve it, but the overall program is a bomb, and I have had managers privately confide that it is an absolute failure. Memphis, however, is sticking to their guns, which suits me just fine. The delivery appointment scenario sounds like DRA on steroids in terms of failure potential. [/QUOTE]
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