shipment from USA to Sweden not being delivered

Discussion in 'UPS Discussions' started by hast, Nov 30, 2010.

  1. hast

    hast New Member

    Hey guys. I never had a problem with UPS in America, but was it was a mistake to use them for an international shipment?

    I sent a birthday gift, and it was supposed to be delivered on the 25th, but it's still not delivered, and when I call UPS they tell me that it's in another country so they can't do anything. They did tell me it cleared customs, and it said it was out for delivery on the 25th, but that apparently did not happen.

    Is there any way for me to get them to deliver this package or find out what's up with it? When it said there were "adverse weather conditions", the weather was fine. Thanks!



    MALMÖ-STURUP, TRELLEBORG MUNICIPALITY, SWEDEN
    Tuesday, November 30, 2010 1:58 PM
    THE PACKAGE WAS LEFT IN A UPS FACILITY / DELIVERY RESCHEDULED

    Tuesday, November 30, 2010 4:22 AM
    IMPORT SCAN

    Monday, November 29, 2010 7:41 PM
    ADVERSE WEATHER CONDITIONS / DELIVERY RESCHEDULED

    Monday, November 29, 2010 5:20 PM
    WAREHOUSE SCAN

    Monday, November 29, 2010 1:45 PM
    ADVERSE WEATHER CONDITIONS

    Monday, November 29, 2010 4:07 AM
    IMPORT SCAN

    Friday, November 26, 2010 5:55 PM
    WAREHOUSE SCAN

    Friday, November 26, 2010 2:42 AM
    IMPORT SCAN

    Thursday, November 25, 2010 6:31 PM
    WAREHOUSE SCAN

    Thursday, November 25, 2010 5:51 AM
    OUT FOR DELIVERY

    Thursday, November 25, 2010 5:50 AM
    IMPORT SCAN

    Thursday, November 25, 2010 4:57 AM
    UNLOAD SCAN

    Thursday, November 25, 2010 4:37 AM
    ARRIVAL SCAN

    COLOGNE, GERMANY

    Thursday, November 25, 2010 3:28 AM
    DEPARTURE SCAN

    Wednesday, November 24, 2010 11:52 PM
    LOCATION SCAN

    Wednesday, November 24, 2010 10:02 PM
    ARRIVAL SCAN

    PHILADELPHIA, PA, USA

    Wednesday, November 24, 2010 9:01 AM
    DEPARTURE SCAN

    Wednesday, November 24, 2010 1:35 AM
    EXPORT SCAN

    Wednesday, November 24, 2010 12:27 AM
    ARRIVAL SCAN

    HAPEVILLE, GA, USA

    Tuesday, November 23, 2010 10:34 PM
    DEPARTURE SCAN

    Tuesday, November 23, 2010 9:06 PM
    ARRIVAL SCAN

    ROSWELL, GA, USA

    Tuesday, November 23, 2010 8:30 PM
    DEPARTURE SCAN

    Tuesday, November 23, 2010 7:00 PM
    ORIGIN SCAN

    UNITED STATES

    Tuesday, November 23, 2010 5:30 PM
    BILLING INFORMATION RECEIVED
     
  2. Funfact

    Funfact Well-Known Member

    Without a tracking number I can't help you other than say. Your package will get delivered it appears there where issues with the weather.

    You could call 1-800-782-7892 that is number for export and import shipments they might be able to help you more.
     
  3. hast

    hast New Member

    PMed the tracking number. Thanks.
     
  4. opsys

    opsys He Who Feeds The Beast

    Adverse weather conditions could have been present at any point or location in the shipments route, not just the destination. The exception scans can be entered anywhere and at any time; the package does not have to be physically present to do that. The left in building scan could have, in theory, been entered by the same people who entered the adverse weather scan. Though, iIf we're to assume that everyone's doing everything correctly, the adverse weather would have been legitimate, but the left in building scan would mean it was misplaced and found later. Why? Mis-sorted, overlooked, or another unspecified problem all together which would cause it to be set aside, eg. the box opened, or the thermal label came off.