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<blockquote data-quote="newgirl" data-source="post: 1038430" data-attributes="member: 30504"><p>Crr is right, can't change that time, if UPS is 1715 ours has to be later. Why he sits there is a problem, I wonder if it is his last stop, and if it is out in the boonies? </p><p>One of the problems on the pickup side for express is oncalls and their hour pickup window. We have to have 100 percent pickup service level-and that doesn't mean getting all of the pickups done, it means getting all of the pickups done by the close time that the customer has specified. </p><p></p><p>So, if Walmart calls in for a pickup and says they are closing at 1700, I have to get there by 1700, nevermind that they are all open 24hrs. If I don't get there by 1700 it's a pickup failure. Dispatch is not allowed to change the close time. Yes, it is beyond stupid. It's about customer perception of our service. A late pickup is a dissatisfied customer. I can not run my route as efficiently as possible because of how I have to run my pickups. I drive by more stops on a daily basis because my route is so busy I have to chase close times. I had a customer ask me the other day if I get tired of running around in circles. Sometimes I have to stop delivering to go get an early close, and most of the time the customer isn't going anywhere. I have been at this for 20 some years and 1700 closes are still the bane of my pickup existence. (deliveries are same, we go by commitment times, I drive by deliveries so I can make service--such a company gal I am)</p><p></p><p>So, in the cse of the DRB guy, he may have to run his route so that he is at the DRB and ready to hit his next stop on time. He may not be able to run his route and get back to the box and get back to the building on time. We shoot ourselves in the feet daily at Express.</p></blockquote><p></p>
[QUOTE="newgirl, post: 1038430, member: 30504"] Crr is right, can't change that time, if UPS is 1715 ours has to be later. Why he sits there is a problem, I wonder if it is his last stop, and if it is out in the boonies? One of the problems on the pickup side for express is oncalls and their hour pickup window. We have to have 100 percent pickup service level-and that doesn't mean getting all of the pickups done, it means getting all of the pickups done by the close time that the customer has specified. So, if Walmart calls in for a pickup and says they are closing at 1700, I have to get there by 1700, nevermind that they are all open 24hrs. If I don't get there by 1700 it's a pickup failure. Dispatch is not allowed to change the close time. Yes, it is beyond stupid. It's about customer perception of our service. A late pickup is a dissatisfied customer. I can not run my route as efficiently as possible because of how I have to run my pickups. I drive by more stops on a daily basis because my route is so busy I have to chase close times. I had a customer ask me the other day if I get tired of running around in circles. Sometimes I have to stop delivering to go get an early close, and most of the time the customer isn't going anywhere. I have been at this for 20 some years and 1700 closes are still the bane of my pickup existence. (deliveries are same, we go by commitment times, I drive by deliveries so I can make service--such a company gal I am) So, in the cse of the DRB guy, he may have to run his route so that he is at the DRB and ready to hit his next stop on time. He may not be able to run his route and get back to the box and get back to the building on time. We shoot ourselves in the feet daily at Express. [/QUOTE]
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