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SPC Good or bad?
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<blockquote data-quote="soberups" data-source="post: 1118545" data-attributes="member: 14668"><p>Stops Per Car is a goal.</p><p></p><p>Theres nothing wrong with having a goal. There <em>is</em> something wrong with having a <em>mandate</em>, imposed from on high, that is chiseled in stone and cannot be adjusted for changing conditions.</p><p></p><p>My center had a ridiculous SPC metric shoved down its throat back in the summer of 2010 that resulted in drivers runing out of DOT hours in August and at least $70,000 in over 9.5 grievances being paid out in one year. I had pickup accounts that did not get serviced at all for <em>days on end</em> because we were forced to eliminate the route that was assigned to them. Two years later I am <em>still</em> trying to rebuild the trust that was lost when we routinely left pallets of these customers packages sitting on the dock for 2, 3 or even 4 days in a row, offering them nothing but BS excuses for why we couldnt get a truck out there. It was personally and professionally embarrassing to me and one of the most frustrating periods of time I have ever experienced in my 26 years as a driver. I believe in <strong>reality</strong>-based dispatching; all too often, SPC is nothing more than an excercise in <strong>fantasy</strong>-based dispatching.</p></blockquote><p></p>
[QUOTE="soberups, post: 1118545, member: 14668"] Stops Per Car is a goal. Theres nothing wrong with having a goal. There [I]is[/I] something wrong with having a [I]mandate[/I], imposed from on high, that is chiseled in stone and cannot be adjusted for changing conditions. My center had a ridiculous SPC metric shoved down its throat back in the summer of 2010 that resulted in drivers runing out of DOT hours in August and at least $70,000 in over 9.5 grievances being paid out in one year. I had pickup accounts that did not get serviced at all for [I]days on end[/I] because we were forced to eliminate the route that was assigned to them. Two years later I am [I]still[/I] trying to rebuild the trust that was lost when we routinely left pallets of these customers packages sitting on the dock for 2, 3 or even 4 days in a row, offering them nothing but BS excuses for why we couldnt get a truck out there. It was personally and professionally embarrassing to me and one of the most frustrating periods of time I have ever experienced in my 26 years as a driver. I believe in [B]reality[/B]-based dispatching; all too often, SPC is nothing more than an excercise in [B]fantasy[/B]-based dispatching. [/QUOTE]
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