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<blockquote data-quote="chuchu" data-source="post: 1223857"><p>I took a customer from FedEx who shipped $150,000 in ground pkgs per year, insured hi values that we charged them $3000.00 extra per day and graduated to shipping three semi loads of sonic air daily by developing a professional relationship with them and getting the support they needed to make their job easier. I also won the division's premium service contest twice in the first 5 yrs I worked as a ft driver. </p><p>I care about ups, it's success and the company's future. I never even got a thank you or "great job" said to me by the division manager who was camping out in our center for a short time. I worked hard to land those accounts because I was proud to be a ups driver. Recognition for the extra mile effort is lacking quite often but us drivers do (for the most part) what we do to take special care of our customers because we care about them. Management (minus BD) has no clue how many of our customers have the bid drivers cell number in case they need something.</p><p> There's a lot of hourly that go the extra mile because of those relationships we have with our customers. They are the ones that make it worth the extra effort. </p><p>Our businesses growth and steadfast customer base has A LOT to do with the relationships we've developed over years of putting them first in our daily routine. UPS's commercials often depict those relationships and foster that special relationship between our customers and our drivers. If the customers only knew how we are treated they would shake their heads in disbelief.</p><p> I'm sorry some management feels that we are overpaid crybabies but our customers look at us as family. That alone cancels out all the dragon fire we endure. Are we perfect? No. But most all of us could benefit from a "good job" now and then. That probably applies to management folks too.</p><p>I don't need more things to memorize as much as I need a good load and the encouragement to go out on the street and provide the excellent service we at ups are known for. Just sayin.</p></blockquote><p></p>
[QUOTE="chuchu, post: 1223857"] I took a customer from FedEx who shipped $150,000 in ground pkgs per year, insured hi values that we charged them $3000.00 extra per day and graduated to shipping three semi loads of sonic air daily by developing a professional relationship with them and getting the support they needed to make their job easier. I also won the division's premium service contest twice in the first 5 yrs I worked as a ft driver. I care about ups, it's success and the company's future. I never even got a thank you or "great job" said to me by the division manager who was camping out in our center for a short time. I worked hard to land those accounts because I was proud to be a ups driver. Recognition for the extra mile effort is lacking quite often but us drivers do (for the most part) what we do to take special care of our customers because we care about them. Management (minus BD) has no clue how many of our customers have the bid drivers cell number in case they need something. There's a lot of hourly that go the extra mile because of those relationships we have with our customers. They are the ones that make it worth the extra effort. Our businesses growth and steadfast customer base has A LOT to do with the relationships we've developed over years of putting them first in our daily routine. UPS's commercials often depict those relationships and foster that special relationship between our customers and our drivers. If the customers only knew how we are treated they would shake their heads in disbelief. I'm sorry some management feels that we are overpaid crybabies but our customers look at us as family. That alone cancels out all the dragon fire we endure. Are we perfect? No. But most all of us could benefit from a "good job" now and then. That probably applies to management folks too. I don't need more things to memorize as much as I need a good load and the encouragement to go out on the street and provide the excellent service we at ups are known for. Just sayin. [/QUOTE]
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