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<blockquote data-quote="soberups" data-source="post: 622434" data-attributes="member: 14668"><p>The success...or failure....of this company will not be determined by whether or not we can develop new volume.</p><p> </p><p>It will be determined by whether or not we can continue to provide quality service <em>on the volume that we already have.</em></p><p> </p><p>Before deciding whether or not to solicit a sales lead, I ask myself one question...."if this lead sells, will I still be able to meet my first obligation to the customers that I already have?"</p><p> </p><p>UPS likes to promote the myth that "new volume equals more jobs". This is not necessarily true...a more accurate statement would be that "new volume equals more overdispatching and more service failures until such time as IE provides the resources to accomodate that volume."</p><p> </p><p>If I need a new P-10 and you are forcing my route into an undersized 20 yr old P-8 with high steps and no power steering...please explain to me how in the hell soliciting additional volume is in <em>my </em>best interests when you have no intention of <em>ever </em>providing me with the equipment or time needed to give that new customer the service they are paying for.</p></blockquote><p></p>
[QUOTE="soberups, post: 622434, member: 14668"] The success...or failure....of this company will not be determined by whether or not we can develop new volume. It will be determined by whether or not we can continue to provide quality service [I]on the volume that we already have.[/I] Before deciding whether or not to solicit a sales lead, I ask myself one question...."if this lead sells, will I still be able to meet my first obligation to the customers that I already have?" UPS likes to promote the myth that "new volume equals more jobs". This is not necessarily true...a more accurate statement would be that "new volume equals more overdispatching and more service failures until such time as IE provides the resources to accomodate that volume." If I need a new P-10 and you are forcing my route into an undersized 20 yr old P-8 with high steps and no power steering...please explain to me how in the hell soliciting additional volume is in [I]my [/I]best interests when you have no intention of [I]ever [/I]providing me with the equipment or time needed to give that new customer the service they are paying for. [/QUOTE]
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