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<blockquote data-quote="JonFrum" data-source="post: 720990" data-attributes="member: 18044"><p>There's always a percentage of our shippers who are dissatisfied and are looking to jump to another carrier. There's no better time for them to sample our competor's service (from <u>our</u> perspective) than during the market chaos of the '97 Strike. Fedex couldn't possibly handle the sudden influx of packages and was overwhelmed. Their systems malfunctioned. Shippers were furious. And some would-be shippers were told, "don't even bother giving us (Fedex) your packages. We can't handle what we've already got."</p><p> </p><p>Some of our disgruntled shippers return to us even in <u>normal</u> times after they sample the competition. I assume even a higher percentage return in chaotic times.</p></blockquote><p></p>
[QUOTE="JonFrum, post: 720990, member: 18044"] There's always a percentage of our shippers who are dissatisfied and are looking to jump to another carrier. There's no better time for them to sample our competor's service (from [U]our[/U] perspective) than during the market chaos of the '97 Strike. Fedex couldn't possibly handle the sudden influx of packages and was overwhelmed. Their systems malfunctioned. Shippers were furious. And some would-be shippers were told, "don't even bother giving us (Fedex) your packages. We can't handle what we've already got." Some of our disgruntled shippers return to us even in [U]normal[/U] times after they sample the competition. I assume even a higher percentage return in chaotic times. [/QUOTE]
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