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Things customers should know
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<blockquote data-quote="oldngray" data-source="post: 1438268" data-attributes="member: 45230"><p>Almost every customer will claim the previous driver delivered them early and picked up late. Easy to disprove by checking delivery records but easier to just tell the customer this is your time now. Sometimes that customer will call in and some sales rep might promise them a different time but unless your center manager tells you to be there at X time it's meaningless. Sometimes a center manager WILL make promises and screw over a driver but that's a different issue. I had one pain in the ass customer that moved to my route and was used to different times on their previous route and my center manager kissed up to them. They weren't even a big shipper and didn't deserve the special treatment but got it anyway.</p></blockquote><p></p>
[QUOTE="oldngray, post: 1438268, member: 45230"] Almost every customer will claim the previous driver delivered them early and picked up late. Easy to disprove by checking delivery records but easier to just tell the customer this is your time now. Sometimes that customer will call in and some sales rep might promise them a different time but unless your center manager tells you to be there at X time it's meaningless. Sometimes a center manager WILL make promises and screw over a driver but that's a different issue. I had one pain in the ass customer that moved to my route and was used to different times on their previous route and my center manager kissed up to them. They weren't even a big shipper and didn't deserve the special treatment but got it anyway. [/QUOTE]
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