Three Lost Words

[MrFedEx]

"Satisfying the customer".

 

[STFXG]

Talking about your marriage? Ah snap!

 

[Cactus]

"Satisfying the customer".

Management will only tell you that after they've been chewed out by a dissatisfied customer. Otherwise they could care less. And Fred? even less than that. As long as they hit their precious numbers, the quality of the service is of no concern until someone bitches. Then it's the courier's fault of course.

 

[MechLift]

"Satisfying the customer".

That was one distinct advantage FedEx had going against UPS when the company first started but then along came Pay-for-Performance.