Yes, we've all heard about the magical 50 to 500 hourly employees in Memphis who tell FedEx how great the Reach's are, and how awesome the LEO's are, etc, etc, etc.
Yes, why punch the same things over and over again when you don't have to? UPS scans the barcode and that's it. We can do that with the FedEx ship stuff (if it doesn't require you to relabel it). We have to hand enter all the paper airbills, return labels, etc. They don't even have the "Same as last" feature to save time. Those seconds used to matter