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Brown Cafe UPS Forum
UPS Discussions
Ups cares about the customers or numbers?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 378364" data-attributes="member: 12570"><p>Customer contact is encouraged in my center. The problem then becomes what is considered appropriate and what may be considered excessive. Conversation during bulk stop deliveries can give you a good sense of that customers' level of satisfaction with us and can help you assess their needs/wants and relay these to the mgt team. Shorter deliveries do limit this interaction but should still give you enough time to note any concerns/issues this customer may have with us.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 378364, member: 12570"] Customer contact is encouraged in my center. The problem then becomes what is considered appropriate and what may be considered excessive. Conversation during bulk stop deliveries can give you a good sense of that customers' level of satisfaction with us and can help you assess their needs/wants and relay these to the mgt team. Shorter deliveries do limit this interaction but should still give you enough time to note any concerns/issues this customer may have with us. [/QUOTE]
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Ups cares about the customers or numbers?
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