Your the poll expert and i was going to pm you to start this, but then i remembered your last poll was 200%. LOLI don't think you can clearly answer the management style question. You'd have to divide it up.
How has front line management style changed?
How has upper management style changed?
Front line management seems to be in touch with what actually goes on in the real world. They sympathize, but have no power to change much.
Upper management now live in the "Ivory Tower". They have no concept of what goes on in the trenches. They send the EMail to the front line, and all must obey.
In the past, all management seemed to present one united front. Now, I don't know. You can see that your sup doesn't agree with what he has to do. I think it is wearing on them to do the impossible (or the insane!).
Your the poll expert and i was going to pm you to start this, but then i remembered your last poll was 200%. LOL
This poll needs more options. Like... "Management cares about getting every single package to the customer BECAUSE their numbers are bad if they do not."
I think the customer may get appropriate service quite often because the numbers will look bad if they don't. Know what I mean?
I don't think you can clearly answer the management style question. You'd have to divide it up.
How has front line management style changed?
How has upper management style changed?
Front line management seems to be in touch with what actually goes on in the real world. They sympathize, but have no power to change much.
Upper management now live in the "Ivory Tower". They have no concept of what goes on in the trenches. They send the Email to the front line, and all must obey.
In the past, all management seemed to present one united front. Now, I don't know. You can see that your sup doesn't agree with what he has to do. I think it is wearing on them to do the impossible (or the insane!).
Then they want us to turn in sales leads.I think over9five is right. You don't see the unified front of sups anymore. They know the numbers are skewed but they are powerless to get things corrected.
I think bloodybrown mentioned today in another thread in reference to 3 day rides that "drivers lose time with customer contact". I think that pretty much says it all. ie, don't worry about the personal service to the consignee, just get the signature and move on. As long as it gets delivered before the commit time and there are no missed, that's good enough.
As I have said before, it's quantity over quality.
I think bloodybrown mentioned today in another thread in reference to 3 day rides that "drivers lose time with customer contact".
Then they want us to turn in sales leads.
Belle it is like that all over. Keep turning in your sales leads we need them. Just remember we have an open door policy at UPS if you don't get an answer keep going up the chain of command until you do.Must be nice to get credit for them..
I've turned in 8 sales leads in the last 4 months. None of them are in SLIM..and when I ask about them I get the "I'll look into it".
I guess when a preloader gets sales leads it doesn't look so good...
Must be nice to get credit for them..
I've turned in 8 sales leads in the last 4 months. None of them are in SLIM..and when I ask about them I get the "I'll look into it".
I guess when a preloader gets sales leads it doesn't look so good...
Hey atlanta i hope you are reading this poll as of right now 46 people say that you dont care about the cutomers while 6 say you do as of right now.
It is the cutomer that pays our wages and yes even your salaries.
I sholud have also had as an answer the stockholders or cutomers.