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Ups cares about the customers or numbers?
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<blockquote data-quote="Dutch Dawg" data-source="post: 379985" data-attributes="member: 4843"><p>Oh I get it all right....</p><p> </p><p>Take care of the numbers and the numbers will take care of the customer.</p><p> </p><p>Problem is the numbers are so skewed by those that input them as a result of the pressure they feel from above to insure good performance review that the numbers only result in the system chasing it's tail.</p><p> </p><p>The current approach and mentality of 'we've gotta find ways of cutting costs...' has resulted in far more financial loss than upper management is willing to admit. One common example is the concept of lose a supervisor, spread that work over several adjoining already overworked supervisors to save the preceived labor cost. Problem is in reality it results in additional areas receiving even less attention and less true cost control or profit return. I say true, cause I'm sure the report numbers don't show reality. But then again what do I know?</p></blockquote><p></p>
[QUOTE="Dutch Dawg, post: 379985, member: 4843"] Oh I get it all right.... Take care of the numbers and the numbers will take care of the customer. Problem is the numbers are so skewed by those that input them as a result of the pressure they feel from above to insure good performance review that the numbers only result in the system chasing it's tail. The current approach and mentality of 'we've gotta find ways of cutting costs...' has resulted in far more financial loss than upper management is willing to admit. One common example is the concept of lose a supervisor, spread that work over several adjoining already overworked supervisors to save the preceived labor cost. Problem is in reality it results in additional areas receiving even less attention and less true cost control or profit return. I say true, cause I'm sure the report numbers don't show reality. But then again what do I know? [/QUOTE]
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Ups cares about the customers or numbers?
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