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Ups cares about the customers or numbers?
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<blockquote data-quote="Coldworld" data-source="post: 380687" data-attributes="member: 4777"><p>It would be interesting to be a supervisor at one of the call centers or an account rep who has to deal with the different problems customers have with ups. I bet most of the complaints from the shippers are in direct relationship with what center teams are told what to do with routes to try to make the numbers...ie, missed packages, cutting out routes, late air, overloaded drivers, grouchy drivers...etc. These are not always drivers problems but end up becoming their problems. How the hell is this good for business???I think some of the shippers are starting to realize these things are are jumping ship. They <span style="font-size: 12px">were </span>willing to pay more for our services because of the personal interaction and the better service. If our service drops to the same level as fedex ground and dhl AND they are cheaper why not just use them...do you blame the customers? Why doesnt ups get this, I really dont understand. I think upper management needs to go out on car and see this for themselves...its time for a reality check, ups' service orientated goals are slipping and we are slipping down the ladder a few steps while fedex seems to be stepping up. What is ups going to do about it, oh, I know cut out more routes and tell us to move faster.....ummm... and to use the handrail!</p></blockquote><p></p>
[QUOTE="Coldworld, post: 380687, member: 4777"] It would be interesting to be a supervisor at one of the call centers or an account rep who has to deal with the different problems customers have with ups. I bet most of the complaints from the shippers are in direct relationship with what center teams are told what to do with routes to try to make the numbers...ie, missed packages, cutting out routes, late air, overloaded drivers, grouchy drivers...etc. These are not always drivers problems but end up becoming their problems. How the hell is this good for business???I think some of the shippers are starting to realize these things are are jumping ship. They [SIZE="3"]were [/SIZE]willing to pay more for our services because of the personal interaction and the better service. If our service drops to the same level as fedex ground and dhl AND they are cheaper why not just use them...do you blame the customers? Why doesnt ups get this, I really dont understand. I think upper management needs to go out on car and see this for themselves...its time for a reality check, ups' service orientated goals are slipping and we are slipping down the ladder a few steps while fedex seems to be stepping up. What is ups going to do about it, oh, I know cut out more routes and tell us to move faster.....ummm... and to use the handrail! [/QUOTE]
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Ups cares about the customers or numbers?
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