UPS Christmas shipping delays bring Amazon refunds, complaints - Atlanta Business Chronicle
Amazon.com Inc. is offering refunds on shipping charges and $20 gift cards after Atlanta-based United Parcel Service Inc. said overwhelming volume left it unable to deliver some packages by Christmas.
Customers angry over delayed deliveries of packages ordered through Amazon and other retailers complained via Twitter and Facebook. Some said UPS’ decision to stick to its schedule of no Christmas deliveries was unacceptable. (UPS said Christmas Eve that drivers would not work December 25, but that the company’s Louisville hub would work Wednesday night to sort packages so that they could be delivered the day after Christmas).
Amazon.com Inc. is offering refunds on shipping charges and $20 gift cards after Atlanta-based United Parcel Service Inc. said overwhelming volume left it unable to deliver some packages by Christmas.
Customers angry over delayed deliveries of packages ordered through Amazon and other retailers complained via Twitter and Facebook. Some said UPS’ decision to stick to its schedule of no Christmas deliveries was unacceptable. (UPS said Christmas Eve that drivers would not work December 25, but that the company’s Louisville hub would work Wednesday night to sort packages so that they could be delivered the day after Christmas).